Budget-Friendly, Scalable & Dynamic Solutions
Plexus provides 24/7 customer support that is a customer service strategy that involves providing support 24 hours a day, and 7 days a week. In other words, a 24/7 support model ensures that a customer is able to get their issue resolved no matter what day or time it is. Excellent customer support is not a necessity; it is your competitive advantage. And we help you stand out in todayâs crowded market place by delivering exceptional customer experiences for your brand. We work as an extension of your core team, our reps take the time to learn about your brand culture, vision & products, so that we can deliver exceptional results to the company.
Consumers are more knowledgeable, tech savvy and need answers at their fingertips. The low price point of your product or service is no longer enough for customer retention to sustain growth. We Develop an unequalled talent-pool for providing innovative and cost-effective solutions in the realm of Customer support solutions, Plexus apply intelligence, innovation and deep industry experience, together with New IT and new skills committed to be professional face for your company by keeping your brand first.Â
Why 24/7 Customer Support?
Reduction in waiting times
Efficient interpretation of consumer needs.
Increases customer loyalty
Consumer Satisfaction
Comparatively Better Morale
Reduced risk of business failures
INBOUND CALLING PROCESS
Plexus Outsourcings has been one of the most outstanding inbound calling service providers to worldwide clients and local clients as well. The inbound assistance includes providing technical calling services, non-technical support, order taking service, inbound sales, customer service and help desk solutions and so forth. we have highly professional and thoroughly prepared staff to help you with inbound calling.
OUTBOUND CALLING PROCESS
At Plexus, we serve our customers with top-notch outbound calling Services and Our Cold-calling techniques are par excellence which interprets the messages to be conveyed precisely and pass on the brand message according to your desires. We donât follow rigid scripts yet have individuals that are talkatively smart enough to handle any unjustifiable circumstances during calls, thereby maintaining your reputation.
EMAIL SUPPORT PROCESS
Does your organization receive thousands of emails from customers that go unnoticed and unanswered? Well then, outsourcing your email support function can help you. minimize your response time, handle all email issues & inquiries by experts who tackle all stages of process very diligently. Real time support to manage and effectively handle all customer questions via email. When you outsource email support services, you can not only save time but also concentrate more on your organizationâs core competencies.
CHAT SUPPORT
Are you looking for expert chat support solutions to deliver timely customer service to your prospects? In app or web initiated, our agents are quick & follow your process, create interactive replies & solve problems. Promote, cross sell or upsell products & services and guide customers on next steps during their engagement. Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.We offer cost-effective online chat services to assist you with expanding your market reach, increasing your visitorsâ volume, and minimizing the visitor dropouts from your website.
HELP DESK
IT support reps who give software, hardware, mobile & BYOD support. Adaptable tier 1,2, & 3 support solutions. With the latest technology, training & support at their disposal, our agents are your next-gen tech mavens. Customer service that is efficient, quick, and going beyond expectations will ensure satisfaction and a happy, and loyal client base. Plexus takes special care of trending technologies and responsive psychologies as a leading Help Desk and outsourcing services provider which empowers your businessâ customer relationship management efforts through its efficient customer service tailored to all your necessities.
TELEMARKETING
Outsourcing telemarketing services can help your organization augment your existing customer relationships. Plexus, a pioneer in outsourcing, can meet all your telemarketing requirements. We can increase your revenue by effectively closing sales through our competent inbound/outbound telemarketing services and by creating sales force leads. we will also provide your organization with strategic ways to address your customersâ issues and enhance customer relationships. Our wide range of offshore telemarketing services include, inbound sales, inbound customer services, outbound research, telemarketing sales and outbound lead generation.