Integrated Operational Services
The back office administration of a company may have a big influence on its performance. On a daily basis, massive amounts of data are generated by numerous global activities such order fulfilment, application processing, transaction processing, invoicing, and collections, all of which necessitate excellent back office systems. Plexus BPO is a well-known leader in enabling various worldwide enterprises and organisations with high-quality back office BPO services that encourage increased company efficiency and a higher bottom line.
Strengthening Your Back Office With Plexus Outsourcings
Plexus’s extensive industry knowledge allows us to provide bespoke back office BPO services that are tailored to your individual company requirements. We want to help you improve your service delivery while maintaining industry-accepted quality and security requirements.
Why Operational Support?
Easy Work Flow
Efficient interpretation of consumer needs.
Increases customer loyalty
Consumer Satisfaction
Comparatively Better Morale
Reduced risk of business failures
BACK OFFICE SUPPORT SERVICES
Plexus offers a range of Operational support services, including but not limited to:
Data Entry Services – Online and offline||
Invoice data entry services||
Mailing list compilation and updating||
General Office administration services||
Order – Entry, processing and fulfillment||
Insurance claim processing||
Large volume data processing||
From processing||
Data Mining||
Web research and data extraction||
Yellow – White pages data extraction||
Survey Questionnaire data processing||
Insurance customer onboarding||
Insurance process back office
QUALITY ASSURANCE SERVICE
Standard Operating Procedures (SOPs) are a vital facilitator for smoothing corporate workflow and increasing staff productivity and efficiency. Processes may be automated with the help of a well-designed and documented workflow, allowing employees to focus on their core competencies. These instructions are personalized and contain a variety of components, such as checklists, forms, and formats. Standard Operating Operations (SOPs) standardize procedures and guarantee service delivery consistency. We build Brand Service Manuals for your Organization and specialize in Customer Experience/Service Blueprints to give you an advantage and exclusivity over the competition.